Recall timeline

Voluntary recall of all Years fresh meals. Out of an abundance of caution, we recalled every Years fresh meal. We did this without any scientific evidence, and despite veterinary advice that a recall wasn’t necessary, because putting dogs first meant not waiting for certainty.

Refunds for customers. A dedicated  customer support team was set up to refund customers affected by the recall quickly, with an additional refund to support dogs that may have dry eye.

No-cost Veterinary Ophthalmologist consultations
alongside consultations with RCVS Specialist in Small Animal Clinical Nutrition, a veterinary nurse and a canine behaviourist.

Ophthalmology consultations are led by David Williams, Veterinary Ophthalmologist and PhD in Ocular Immunology, Queen’s Veterinary School Hospital, University of Cambridge.

No-cost veterinary consultations, 24/7. Free video consultations with RCVS-registered veterinary surgeons, plus free 24/7 video messaging with an RCVS emergency vet.

Work begins on a Research & Support Programme. We started designing a programme to help affected customers with treatment costs and advice.

Mental health support. Free, confidential mental health support for all customers through Health Assured.

Investigation report published. Extensive independent testing, 21,757 individual test results across 1,129 distinct substances, found no evidence of contamination, toxins or safety issues in Years food, and identified no link to the reported cases of sudden bilateral dry eye.

No-cost prescription service. A free prescription service for all customers, so treatment can be prescribed without an extra vet bill.

Lower-cost eye medicines. Access to discounted online pharmacies for eye medication, available in every customer’s Years account.

Sudden bilateral dry eye community launched. Years was built on community, and we’ve seen first-hand how powerful it can be. We believe working together is the best way to find answers.

Research & Support Programme launched. Our investigation results shouldn’t stop us supporting owners and dogs when they need it most. The programme covers past vet costs and contributes towards potential future treatment.

Lacrimal tissue study announced. A histopathological study of lacrimal (tear gland) tissue to help find the underlying cause, led by David Williams, Veterinary Ophthalmologist and PhD in Ocular Immunology, Queen’s Veterinary School Hospital, University of Cambridge.

Second ophthalmologist added. Further free ophthalmology video consultations with Dr Amy Andrews, European Specialist in Veterinary Ophthalmology.

First support payments reach customers. Ten days after the programme opened, the first payments are arriving with customers.

Hundreds of dog owners have asked for support. Payments are going out, and dogs and their owners are being supported through this.